To download and manually install the core catalogsįor instructions on how to download and install the core catalogs manually, please select the appropriate link below: If you're still having trouble downloading the Core Catalogs, you can manually download and install the files for your specific product, or install them from the program's backup media, if purchased. Under the General section, check the box that says "Prevent App Nap." If this option is not available, you may be operating a newer macOS version where this feature is no longer available. This feature can be disabled by opening the Applications folder in Finder, selecting your Home Designer or Chief Architect product, then selecting File> Get Info from the menu. On Macs running an older macOS, a featured called "App Nap" may be preventing the download from continuing when you switch to another program.For more information on this, please see our webpage: Chief Architect Access Endpoints. If this is the case, you may need to whitelist our site domains. Your network may have permissions for a firewall or proxy server which is blocking the download.You may not be connected to the internet or the connection is intermittent.If you encounter one of these messages, one of these is likely to be the cause: Would you like to try downloading again?" "The catalog download/update completed with one or more errors. Please re-configure and try downloading the catalog again." "Security software or a firewall is blocking the program from accessing the catalog download server.
If connecting via wireless, try plugging directly into modem/router and then downloading again. Please check your network connection and security settings. "Part of the catalog download/update has timed out. I am having trouble downloading the Core Catalogs, where one of the following warnings display:
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